Is your organisation ‘Deaf Aware’?
Hearing loss is more common than you think. Current estimates suggest there are over 11 million people with some form of hearing loss and over 150,000 profoundly deaf people who use sign language.
Deaf Awareness training can enhance your customer offer and is a great way to support your staff to make deaf customers feel welcome.
Why is Deaf Awareness important?
Deaf awareness is important to you, your customers and your staff. Did you know 70% of customers with hearing loss do not re-visit businesses that are not deaf aware or that over 56% of staff with hearing loss suffer some form of discrimination? As many as 1 in 4 deaf employees quit their jobs due to lack of support. So, bad experiences means you could lose valuable staff and customers.
By training staff to be deaf aware, you can avoid costly recruitment costs and widen your customer base at the same time.
Deaf Awareness training includes:
Our training is run by deaf tutors who use British Sign Language as their preferred language. Our training also follows the Institute of British Sign Language (iBSL) curriculum so includes topics such as:
- The numbers and types of d/Deaf people in Britain, including those with dual sensory loss
- Know how to describe the different types of d/Deaf people and those who have hearing loss
- Basic greetings in BSL
We offer half-day or full-day Deaf Awareness training. Participants receive a certificate of attendance or a nationally recognised accreditation: Level 1 Award in Deaf Awareness depending on your business needs.
Organisations that attend our training receive a ‘Deaf Awareness Kit’ full of information, hints and tips on how to become more inclusive. The kit will enable organisations to share newly-acquired knowledge with staff.
On completion of our training, we also publicise trained organisations to our extensive deaf audience. We want to acknowledge your efforts in welcoming a wider range of customers.
If face to face training is not possible for your staff, then we have an online Deaf Awareness course that covers the same modules. Our online course can be completed at a time convenient to individual staff members.
Help make our community more inclusive
You learn. We Give.
From our humble beginnings (six years ago) we have been on a mission to make our community more accessible to deaf people. We do this by transforming your learning into giving.
Proceeds from our Deaf Awareness training pay for activities that support an inclusive, cohesive community. For example, we can provide communication support at local job shows or attend charitable events such as MK Pride.